GENERAL QUESTIONS

 

Q: Do you deliver every image you shoot?

A: No. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. Also, candid photos are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing so many images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

 

Q: Do you do destination weddings? What additional fees are associated with destination weddings?

A: Yes. I would love to be a part of your special day no matter where you will be.  I am based in Winchester, Virginia but I serve clients all around the US. My destination wedding photography packages include the cost of travel and reasonable accommodations. I do not need the best or most expensive so you may be surprised at the overall cost.

Q: Are you the only  photographer that will be shooting my wedding or event?

A: Yes, I am the only photographer on most shoots. If you would like an additional photographer at your wedding or event, just let me know. I can have an additional photographer join me for a minimal fee.

 

Q: Do you provide partial day coverage?

A: I can provide partial day coverage depending on circumstances. Most wedding packages include 4-6 hours of coverage. Small weddings and elopement ceremonies can be handled as well on a case-by-case basis.

 

Q: Do you do headshots, individual portraits, family portraits,  commercial photography, or other types of photography?

A: Yes, I have experience in many fields of photography. I enjoy working with individuals and family portraits.

 

Q: Do you shoot birthday celebrations, anniversary parties, and Corporate Events?

A: Yes. These are all considered ‘event photography.’ We have chosen to focus and excel at wedding and event photography, and we would love to cover your celebration.

STYLE AND QUALITY QUESTIONS

Q: What is your style regarding photography?

A: I like to document the events of your special day and tend to take many candids throughout the duration of the event. I will always work with you to capture posed shots but love unplanned images. I offer retouching/editing of photos but typically do not apply a dreamy, washed out, or other setting to all photos.


Q: Can I see a full event from start to finish?

A: Of course you can! I pride myself on the consistency of my work. I understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why I encourage all of my potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.


Q: My venue is very dark. How do you handle these situations?

A: I have shot in the darkest of chapels and reception halls so no need to worry! Some locations do not allow for flash photography and for that reason I shoot with cameras with superb low-light performance and lenses with wide apertures.

 

POST PRODUCTION QUESTIONS


Q: Do you touch up all the images in our image download?

A: Yes I do. Every image I deliver is post produced with my unique signature style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.

WEDDING DAY QUESTIONS


Q: How much time do you suggest we set aside for wedding day photos?

A: I believe in setting a comfortable pace for photos depending on the clients I am working with. I like to have the entire wedding party and family members join the bride and groom immediately following the ceremony. I start with the largest group and dismiss people as we get the images we need. This usually takes anywhere from 10-20 minutes depending on the size of the party and family. I then like to spend an additional 20-30 minutes with the bride and groom to capture images with them. I always arrive to the venue beforehand to capture images of the decorations and to get detail photos of the rings, bouquet, and dress.


Q: I have downtime between events on my wedding day. Will I be charged for that downtime?

A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.


Q: What happens if we go over the contracted amount of time?

A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.

ENGAGEMENT SESSION QUESTIONS


Q: When can we expect to see our photos from our engagement session?

A: Post-production for engagement sessions are completed 2-3 weeks after the date of the shoot. If you require the images to be completed prior to 2-3 weeks after the date of the shoot, a rush process fee will be charged.

 

Q: When should we do our engagement session?

A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least 10-12 weeks prior to the wedding date due to the time necessary to post produce each image and complete your product order(s). 

 

Q: Can we schedule our engagement session for the weekend?

A: Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend, later on, we will have to reschedule your engagement session.  We  like to shoot on weekdays because locations are typically less crowded.


Q: How many images do you typically deliver from an engagement session? From a wedding?

A: We typically deliver anywhere from 40-50 images per 1.5-hour engagement shoot and for a wedding, we typically deliver 125-200 images. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Q: When and where can we view our engagement pictures?

A: Your engagement session images will be completed no more than 3 weeks after the date of the shoot. They will be posted in a private gallery and you will be sent a link.

ALBUMS, PRINTS, BOOKS QUESTIONS


Q: How long does it take to get my prints?

A: Product creation times vary, however, print orders will generally be completed within 4 weeks after the product order is submitted.

Similar to the post-production process, if you require rush processing, a fee will be charged. Additional fees for rush shipping may also apply.


Q: How long does it take to get my album?

A: As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.

Similar to the post-production process, if you require rush processing, a fee will be charged. Additional fees for rush shipping may also apply.

 

IMAGE DOWNLOAD QUESTIONS AND LEGAL QUESTIONS


Q: What rights do I have to the digital prints?

A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Jon Bridgan and Focus on the Valley Photography.


Q: Do you provide the RAW files from my engagement session and/or wedding day?

A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. 


Q: How many images do you deliver on the image download?
A: For a 1.5-hour engagement session we typically deliver 40-50 images and for a wedding , we typically deliver 125-200 images. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

BUSINESS INSURANCE AND IMAGE BACKUP QUESTIONS

 

Q: Do you back up our images? How can we ensure that our images won’t be lost?

A: I have never lost an image from a wedding. During the event, I shoot on two cards at the same time. This instantly creates a backup of every image in the camera. Afterward, I separate the primary cards from the backup cards and then back up the images to a local server as well as copy them to an offsite hard drive. At any given point before delivery of the images, there are two copies of the files in separate locations.

 

Q: Do you have liability insurance?

A: Yes. Many venues require the photographer to have Liability Insurance. So before hiring your best friend, make sure he’s covered.

PAYMENT AND TAX QUESTIONS


Q: How do I reserve you for my date?
A: All dates are reserved once we receive your signed contract and deposit.


Q: Is there an additional fee if we pay via credit card?
A: Yes. The retail adjustment fee for all credit card transactions is 3% of the charged amount.


Q: If we cancel the wedding, will we receive our retainer fee back?
A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.


Q: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
A: This is taken on a case by case basis. The reason for canceling and our availability is taken into account.


Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?

A: We do not offer discounts on Sunday weddings and off-season weddings. As you may know, wedding season is almost year round here in sunny California. Because of that, we are shooting throughout the year. We also cannot offer discounts on weekday weddings as all of the costs (second shooter rates, etc.) associated with the wedding remain the same.

Q: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

A: Unfortunately, collecting in cash does not exempt a photographer from paying Virginia sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product. However, we do offer tax-free services and packages that fall within Virginia State Law if you would like a service only packages.